What was broken before LoadLedger
Loads were tracked on paper tally sheets — entries were frequently lost, miscounted, or illegible, causing billing disputes and delayed invoicing.
Looking up rates required manually scanning a 506-lane rate sheet printed on paper, a slow and error-prone process for every single load.
Invoices were hand-built in Word or Excel — each one took significant time to assemble and was prone to copy-paste mistakes.
Payroll was calculated by hand with frequent disputes over base pay, detention time, and overweight adjustments.
Two separate companies (Diamond Xpress and Cox Transportation) shared one operation with no data separation — mixing loads, drivers, and financials.
There was no visibility into per-driver or per-truck profitability — leadership couldn’t see which assets were earning and which were bleeding money.
Detention time was rarely billed because tracking it manually was too tedious, leaving revenue on the table every week.
Driver applications came in on paper with no central intake — forms got lost, follow-ups were missed.


